Council’s Future Role in Aged and Disability Services 

Responding to the Commonwealth Government’s aged care reforms

What role should Council have in aged and disability services in the future?

The Commonwealth Government has introduced a new way to deliver and access aged and disability services. Council needs to undertake extensive community consultation to decide what role it will play in the delivery of these services in the future.

Stage 1 of the consultation is now closed. The report is available to the community. Download the review community engagement findings - 1.9MB. 

Council considered this matter at its formal meeting on 25 March 2024. 

Noting the Commonwealth Government has deferred implementation of the major part of its reforms until July 2027, Council resolved to continue providing its current range of services. 

Council will consider at some future time whether Greater Dandenong City Council will apply for provider status under the new Support at Home model of service delivery. 

Council noted overwhelmingly consistent feedback that the Aged Care system can be difficult to understand and access. In response to this, Council will develop a business case for a new ‘Navigation and Support’ service. 

Changes as of 1 July 2024

The City of Greater Dandenong is no longer contracted by the Commonwealth Government to provide assessment services on behalf of My Aged Care. For enquiries related to assessments for people over the age of 65 please contact My Aged Care on 1800 200 422.

For enquiries related to assessments for City of Greater Dandenong residents under 65, who may be eligible for Home and Community Care for Younger People (HACC-PYP), please email Council  assessment@cgd.vic.gov.au or phone 8571 5508.