Each year at Greater Dandenong City Council, we take part in an independent Community Satisfaction Survey.
The survey assesses our performance across a range of measures and provides insights into ways to improve service delivery.
In 2025 we moved away from a telephone survey to an in-person approach of 400 residents, in 17 languages.
Our results have been compared to 18 other metropolitan councils including Cardinia, Frankston, Kingston, Bayside, Port Phillip and Mornington Peninsula.
Community Satisfaction Survey 2026
This year, we once again scored the highest overall satisfaction scores of all participating councils. We also outperformed the metropolitan average in a number of areas.
Average satisfaction with facilities and services was 8.1 which was 2 points higher than the metropolitan average.
Our community told us they were particularly satisfied with planning and building permit processes; arts, cultural events, programs, and activities; festivals and events; Council’s website town planning policies, and activities promoting local economic development.
Our main area for improvement is safety which is a key priority in our Council Plan 2025-29. In 2026-27 we've committed to finalising the new Community Safety Action Plan, delivering infrastructure upgrades, including improved lighting, streetscape enhancements, CCTV and fencing; and reviewing our Local Laws to manage community safety and public amenity issues.
For our top results read the summary:
Community Satisfaction Survey 2026 - Summary
For more details on what is important to our community, and the areas they are most satisfied with, read the full report below.
Reports