Now in its 24th year, the Local Government Community Satisfaction Survey assesses Council’s performance across a range of measures and compares Council to other Victorian councils.
We continue to outperform the metropolitan and state averages in seven out of eight categories in the state-wide annual community satisfaction survey, with the eighth category ‘Customer Service’ equal to the metropolitan average.
This year Council achieved an overall performance score of scored 67 which was five points higher than the metropolitan average and 11 points higher than the state-wide average.
The survey results also found that:
- Council scored highest in waste management with a score of 72, which compares to the metropolitan average of 68
- residents identified waste management as the best thing about Council, closely followed by diversity, parks and gardens, library services and facilities, and customer service
- areas for improvement included sealed road maintenance, parking availability, general maintenance of public areas and public safety
- the areas identified as being most important to our community were waste management, elderly support services, local streets and footpaths, and sealed local roads
- 67 per cent of residents surveyed are concerned about climate change and 78 per cent believe that it is important for Council to respond to its impacts.
| Performance Measure | Council | Metro average | State-wide average |
|---|---|---|---|
| Overall performance | 67 | 62 | 56 |
| Community consultation (community consultation and engagement) | 59 | 55 | 52 |
| Value for money | 61 | 56 | 49 |
| Making community decisions (decisions made in the interests of the community) | 60 | 55 | 51 |
| Sealed local roads (conditions of sealed roads) | 63 | 61 | 48 |
| Customer service | 71 | 71 | 67 |
| Overall Council direction | 53 | 49 | 46 |
| Waste Management | 72 | 68 | 66 |