Greater Dandenong City Council has once again achieved a record performance rating as part of its annual customer satisfaction survey of residents.
Now in its 22nd year, the Local Government Community Satisfaction Survey assesses Council’s performance across a range of measures and compares its results to a group of metropolitan Council’s as well as the state-wide average.
Council achieved an overall performance score of 68 which was one point higher than the metropolitan average and seven points higher than the state-wide average.
This year Council scored highest in the area of customer service (74) compared to the state-wide average of 70.
The survey results also found that
- Greater Dandenong residents identified diversity as the best thing about our community, closely followed by parks and gardens, library services and facilities, community support services and recreational and sporting facilities
- The top performing areas for Council were waste management (75) and sealed local roads (69)
- 79 per cent of residents surveyed are concerned about climate change and 67 per cent believe that it is extremely or very important for Council to respond to its impacts
- Residents scored community consultation a 60, compared to a metropolitan average of 59 and a state-wide average of 56
- Overall Council direction scored 62, compared to the state-wide average of 53 points.
Performance Measure |
Greater Dandenong Council |
Metro average |
State-wide average |
|---|---|---|---|
| Overall performance | 68 | 67 | 61 |
| Community consultation(community consultation and engagement) | 60 | 59 | 56 |
| Value for money | 66 | 62 | 54 |
| Making community decisions (decisions made in the interests of the community) | 63 | 61 | 56 |
| Sealed local roads (conditions of sealed roads) | 69 | 68 | 67 |
| Customer service | 74 | 74 | 70 |
| Overall Council direction | 62 | 55 | 53 |
