2P disabled parking sign

Accessible Parking Permit Scheme (APP) - Disabled Parking Permits

The New Accessible Parking Permit (APP) Scheme, replaced Disabled Permits issued by Council.

Residents and organisations within the City of Greater Dandenong who are required to apply for a new, renew or replaced permit will now be managed via an online process.

Improvements to the Scheme include:

  • Introduction of temporary permits for 6, 12 and 24 months,
  • Increased permit length, from 3 years to 5 years for individuals
  • Introduction of permanent disability classification, so reassessments are not required for some people's future permit renewals
  • A new single and secure state-wide permit design that will reduce the misuse of permits, 
  • The inclusion of occupational therapists as assessors, in addition to GP's, and 
  • Double Time (green permits) and permits for organisations will continue under the new scheme
     

Using your permit

  • You can use a permit in any vehicle that the holder of the permit is traveling in.
  • A non-permit holder must not use the permit unless they are parking the vehicle to allow the permit holder to get in or out.
  • You must clearly display the permit on the front dashboard. Parking enforcement officers must be able to clearly see the permit expiry date and permit number from outside the vehicle.

Disabled parking bays are available in the multideck carparks in Thomas Street and Walker Street. However, they are are 'limited access' parking bays and you must pay a fee to use one.

On

Types of permits under the APP Scheme

Australian Disability Parking (ADP) Permits for individuals 

An ADP permit can be used Australia-wide, and allow the permit holder to: 

  • park a vehicle in an accessible parking bay for the time displayed on the sign, or 
  • park in a standard parking bay for double the time displayed on the parking sign. 

There are three types of ADP permits for individuals: 

  • Category A: Allows the permit holder to be the driver or passenger in a vehicle 
  • Category B: Allows the permit holder to the be the passenger in a vehicle 
  • Category D: Temporary permits, issued for six, 12 or 24 months. 

You may be eligible for an ADP permit if a GP or occupational therapist assesses you and determines that: 

  • you have a significant mobility impairment that requires you to use a mobility aid or device 
  • a standard parking bay isn’t big enough to allow you access to and from a vehicle 
  • you have an acute or chronic medical condition such that minimal walking (up to 100 metres) causes you to stop several times because of pain, extreme fatigue or imbalance 
  • because of a significant cognitive, behavioural or neurological impairment you can’t safely walk without the continuous support of a carer or support person. 

Double Time (DT) permits for individuals 

A DT permit allows the permit holder, as the driver or passenger, to park in a standard parking bay for double the time on the parking sign. 

DT permits are unique to Victoria and aren’t recognised interstate. 

You may be eligible for a DT permit if a GP or occupational therapist assesses you and determines that you have a significant mobility impairment or illness which: 

  • affects your ability to walk more than 100 metres, and 
  • means that you need regular rest breaks while walking, and 
  • a standard parking bay is big enough to allow you access to and from a vehicle. 

Australian Disability Parking (ADP) Permits for organisations 

Organisations may be eligible for an ADP permit if it provides transport services for people with significant mobility or cognitive, behavioural or neurological impairments. 
The following vehicles are not eligible for a parking permit: 

  • buses (a vehicle which seats more than 12 people, including the driver) 
  • commercial passenger vehicles (a vehicle used to transport people for a fare or other consideration, eg. taxis, rideshare apps, limousine services) 
  • motorcycles

How to apply or renew a permit

To apply for a new or renew a permit, all individuals and organisations need to:

  • Visit accessibleparking.vic.gov.au  and complete the online form
  • After completing the online form, your application reference will be sent texted to your mobile phone 

What happens next for individual applications?

Contact your GP or OT to complete the functional assessment

All new and renewals applications, need to undertake a functional assessment by a GP or occupational therapist. This determines the type of permit you need and how long you need it.

If you are seeking a permit on the grounds of a cognitive or neurological disability you must see your GP. Occupational therapists cannot complete this for you.

Processing time: 

The permit is then processed and sent to your residential address
Allow 10 - 15 days from the time the application has been fully completed

What happens next for organisational permit applications?

All new and renewals applications will be processed at Council.

As part of the application process, you will need to provide documented evidence to the council of:

  • businesses registration
  • proof vehicles are registered to your business.

This material will need to be sighted by council when you go to pick up permits.


Failure to provide the documentation will result in unsuccessful applications.
Permits will not be mailed to your organisation.

Processing time: 

The permit is then processed and sent to Council for pick up
Allow 10 - 15 days from the time the application has been fully completed

    Replacing a lost Accessible Parking Permit

    For all individuals and organisations permit

    • First, call the Council at 8571 1000 to obtain the permit details for the lost permit. You will need this to lodge a replacement online
      Note: If you already have the permit details, you can go directly online and lodge a replacement request.

    • Go to accessibleparking.vic.gov.au and complete a replacement request.

    • Your permit will be processed and the replacement permit ordered

    • The replacement permit will be sent to Council offices in Dandenong within 10 - 15days

    • When the permit arrives, you will receive an SMS to the phone number provided on the replacement request.

    • The message will advise that your permit is ready for pickup.

    • To pick up, come to Level 2, 225 Lonsdale Street, Dandenong (we cannot post these permits).

    • We will provide you with a statutory declaration to complete.

    • If the permit holder is not able to pick up the permit themselves, they can send someone else with a letter of authorisation to collect the permit on their behalf.

    Update or change of contact details

    If you have a change of address or update contact numbers/emails address

    Return via mail to PO Box 200, Dandenong 3175
    Return via email: council@cgd.vic.gov.au
    Present in person at our Customer Service Centres